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URL: http://www.ipowerweb.com
Description: iPowerWeb - $7.95/month, Free Setup
500 MB space, 30 GB transfer, CGI, PHP
300 emails, MySQL, FrontPage ext., SSL

Reviews (71):


    execellent
Reviewer: Radio Gold       01-23-2006
IpowerWeb is for me- Forget the rest! I started building my retro site in October 2000. As webhosting was expensive at the time, I explored the avenue of free hosts. As a beginner, Yahoo Geocities wasn\'t too bad. (small pop-up, ftp access, and 10meg space) Early 2001 they removed their ftp access, and restricted users to uploading five files at a time. As many of you know, a mid-level website would have about 200-300 files, Try doing that with Yahoo\'s browser upload?.... no way. It was o\'kay when I was first learning, but the browser upload was a killer. I moved to Tripod in April/May 2001 and at first had no problem. (reasonably small banner ad, 75meg space, ftp access, no file size restriction-at the time). As the site was used for a internet radio-station, it was only inevitable that the site would carry a number of pre-recorded radio programs. I uploaded my first batch of programs (15-18mb) in November 2001, and again, I had no problem. In February 2002, Tripod destroyed my site without any apologies. I sent numerous e-mails (40-70), and had no response. During the time I waited for Tripod to get back to me, I came accross Bravenet. (pretty much the same as everybody else). Bravenet was very reliable with good ftp access, 100meg space and 24-hour customer support) The killer with Bravenet was there annoying file size limitation. I must say Bravenet have very good extras like visitor stats, droplines for added humour, hit counters, and many little things we tend to overlook, wile looking for a good host. I kind of waited for tripod to get back to me, As all my website search engine submissions where pointing to my tripod-site. Six weeks later they reinstated my access, They gave the excuse of \\




    Poor
Reviewer: Justin       01-23-2006
After one year being hosted by ipowerweb, I have to say that I am deeply disappointed. I found this website because I am looking for a better alternative. My website, mainly based on postnuke relies on MySQL and on that one Ipowerweb happen to be very unreliable. My website is down all the time. All i get is a MySQL connect error. When you try to call them, you spend close to an hour on hold. Some of the technical support guys are very arrogant. Also they promise you to fix your problem, but after a day, your site is still down. You call once again and you have to re-explain everything from the beginning. After more than a month with daily problems, I was switched to another server. Nobody could still tell me what was the problem in the first place. Everything went fine until now; the same problem has started again. I just tried to backup my website. I have used 1% of my 500MB home space, but somehow, the backup tool tells me I need 25MB of free space for the backup to work, so no backup possible. To make it short, if you have a static website, based on HTML only. Ipowerweb is excellent. The HTML pages of my website are always up and running. But if you rely on a database (MySQL), using postnuke for example, forget about them if you want to avoid embarrassment. Your visitors will have to get used to getting an error message on a regular basis, while trying to access your website.



    good host
Reviewer: Brian       01-23-2006
I have setup 2 accounts with them, first time it was when I made a small website for a friend, it took about 10 days till I got the account running, somehow they always ask you to fax them a copy of your ID and visa cards. Same happened when I signed up for a domain for me, it took several days until it was up, first they asked again to fax them my cards or phone them to USA, then I scanned my cards and uploaded them to my web space to avoid the hassle of faxing my documents. When I got the account setup email, it wouldn`t tell me how to access the domain setup, it had their DNS defaulted. After a talk with their livechat support they told me an URL to access it. But then the domain setup was locked which seems a default after new domain accounts, so I was asked to email technical support to get it unlocked so I could update the DNS. 2 days have passed and it`s still locked. How can nr.1 host have such a poor support ? it makes no good when a customer has to wait so long for their account to get active or their emails to get answered. Next host I`m trying won`t be this one.



    Very Poor
Reviewer: Ray Worth       01-23-2006
Two weeks have gone by and they still have not submitted my donaim There instructions are incomplete when you contact there service department they send back canned answers that have already failed the templates they provide are not customizable the text editor is from the dark ages.



    Fair!
Reviewer: Kutre       01-23-2006
2 separate support people actually lied to me 3 times during one incident that i had regarding one of their extra services that i was signing up for. Basically because they didn`t want to deal with it and i called them on it each time. The web hosting service is fantastic, but the technical support is very suspect and another site that i webmaster with other people they have said the same thing about their technical support crew blowing them off or trying to get them off the phone and not following through on support issues. given all this i still host 2 sites with them and will add another soon.



    Very Poor
Reviewer: Jaz       01-23-2006
Customer Support from start to finish was bad. No reply at all from numerous emails sent, although eventually got someone on the phone at the beginning of the contract, problem sorted. I have no complaints about their actual product which i found excellent. At the end of the contract I had the same problem with contact through email about cancelling the service, no mreplies whatsoever. Thumbs down for Customer Support.



    Very Poor!!!!!
Reviewer: Joseph Grant       01-23-2006
I remember the first time I came onboard with ipowerweb, I was so excited about the features and its service until the complete website was shut down and the entire files went missing, as you can imagine I was so (ticked) off a total of 6 mos work was lost and $2500 went down the drain. Most people would have moveed along after that case but no not me , I was an (idiot) just like my wife said I was, because IPOWERWEB offerred me free hosting for one extra year free I fell for it. In this business it is hard to reciprocate your losses online because people can hide and not be accountable for their business, in this case their phone line was always busy to solve this problem. In this case I was screwed period! it gets better, I brought the domain www.ipowerwebdesigns.com from register.com about 2 years ago, I am an affiliate to boot and have been considering a partnership designing their websites, I do recall the owner by the so called name danny, who knows it changes rather frequently revealed to me he had spent $30.000 in online marketing so I figured this guy was a big fish. I started to build my site look here it is www.iampoetry.com/ipowerwebdesigns.htm im thinking you know hey Im gonna ride this out besides I am an excellent designer with 10 years experience. So my domain the ipowerwebdesigns.com was pointing at this website and they knew it, when it came time to set up my domain ipowerwebdesigns.com they started to scream copyright infringment for a website they didn`t own, next thing I know the url went pointing another way to their index file which is nothing more then complete highjacking complete theft! If you deal with these people you will lose your money and your chances of recovery will be zippo! Now I am stuck here with a software package a website creation tool suite and having no where to tuen, I am essentially stuck and broke! I am warning you if you deal with thiese people be prepared for the constanst apologies the busy phonelines, the nasty operators, and if you like club music which I dispise be prepared to listen in when you dial in for customer service because thats what you will really get when you call in, music music music music and lots of it. do business with ipowerweb at your own peril. God Bless the USA I still love my country but I am (ticked) off with this country that touts the word Ipower, and has the customer support and honesty of a snake. Joseph Grant www.iampoetry.com



    Very Good!!!!!
Reviewer: Samantha Jennings       01-23-2006
IPOWERWEB is the BEST. Great SUPPORT and SERVICE. I have been with Yahoo & One and One. You can`t compare ipowerweb with any other host. My site has never been down with IPOWERWEB.



    Very Poor :(
Reviewer: Patricia Hedges       01-23-2006
DO NOT DO BUSINESS WITH IPOWERWEB. They are thieves. I chose not to renew my account with ipowerweb, yet they deducted $95.40 from my bank account without my authorization. After a huge battle, they finally credited my account $75.40 saying the other $20.00 was for the domain name which could not be refunded. Speaking of domain name, it was FREE, if you sign up for 1 year, which I did. So how could they keep $20.00 for a free domain name that I chose not to renew or keep. As I said earlier, I do web sites for others and I used ipowerweb for many of my clients. Well they done it again. I notified them in advance that I would not be renewing the website effective on the renewal date. They, once again, took $95.40 from my clients bank account, once again refunding $75.40 and keeping the other $20.00. They said that when you cancel an account the $20.00 for the FREE domain in non-refundable. I did not cancel my account, I just did not renew. So how can you be charged for something you did not purchase in the first place. My husband, who happens to be an attorney, is checking into the possibility of a class action lawsuit against ipowerweb because they have been doing this to everyone for years. I REPEAT IF YOU VALUE YOUR MONEY AND DISLIKE THIEVES, DO NOT DO BUSINESS WITH IPOWERWEB !!!



    Bad Host
Reviewer: ImSwitchingWebhosts       01-23-2006
They have a couple of neat tools, but my Web stats are broken and no support staff can tell me why. In addition to that, their support in general has been completely NOT helpful at all for over a year now. Im switching.



    Fair!!!!
Reviewer: Cynthia McClellan       01-23-2006
The site had great uptime; however, the web panel, which they are so proud of was a bear. I experienced a problem beginning on 12/17/04 where the panel would not allow me to upload pictures to my site [as I had been doing]. After numerous e-mails with techs, it wasn`t solved/resolved. They gave me another link to go to for help...it recognized my website name, but refused the password, numerous times. I e-maile them with this info, and received no response. On 12/28/04 I requested to sever my relationship with them and requested a refund for the remaining 90 days that had been paid in advance. This request was e-mailed, snail mailed and faxed...to their president. I had to make a second request, AFTER contacting and filing a report with the BBB in Los Angeles County. I was informed after my second request that they would agree to sever the relationship and I would receive a refund in 15-30...want to take a guess? It hasn`t shown up yet, and probably won`t without legal recourse. I was so very unhappy with iPowerWeb. It`s beyond me how they continue to get such high reviews. But buyer beware....they only have a C rating with the BBB.



    ipower
Reviewer: daniel johnson       02-13-2006
site is not that much cak erm, the package is not to bad i dont know about the services



    Ipowerweb has the best prices and a ok user panel.
Reviewer: Art       02-14-2006
Ipowerweb has the best prices and a ok user panel. Outside of that I would never use them again. The customer service~ from their live chat to on phone tech support and billing support is horrible. Their concern isn't customer satisfaction or timeliness. They are purely concerned about money. Additional services although advertised as only taking 24~48 hours take excessively longer and their are no apologies or courtesy emails acknowledging the delay.
In addition, staff is uninformed and will say anything(or transfer you anywhere to get you off the phone and on to the next customer.

If you are a business~ don't use Ipower



    Let me start off by saying Im not here to bash this host.
Reviewer: Causa Technologies       02-14-2006
Let me start off by saying Im not here to bash this host. Im here to share my culmination of over 5 years of experience with this company. I want to make fellow webmasters and IT proffesionals who run small buisinesses aware that this provider is in trouble. There is no accountablility at this company, they grew too fast and you are never going to get any sort of "technical help" if your site is down or if your having any problems. What you will get is legions of cut and paste experts reading a scripted dialouge. That being said, lets look at the meat and potaotes of what prompted this post.

Today is 2/2/2006 I have a dedicated server with these people and I am a reseller with over 20 sites hosted with them. The dedicated server went down a day ago, and I have called and spoke with 3-4 "technicians" to get it back up. All they can tell me is they will try to "page" someone to reboot the server and then hang up. I pay $99 a month for this thing and was promised 24/7/365 monitoring.....its false. When one makes the decision to get a dedicated server they do so for reliability issues, I have clients to answer to, what do I? Bottom line. I move my accounts, I learn my lesson. Do not use these folks if you want reliable hosting and solid tech support. They will leave you hangin and not look back. I am totally at these peoples mercy right now and I have clients calling every ten minutes.

The tech guy who works in the dedicated server area actually told me that his day would be good no matter what happened once he got off of work. He honestly did not care and said there was nothing he could do to help...all he could do is send a page to some guy. When asked to speak to a Supervisior I got put back on hold for 20 minutes, after 1 hour of waiting only to find out, "He just walked out"

To make matters worse they changed a bunch of settings and protocols on their shared hosting (cpanel) servers without letting anyone know. This has completely disabled several of my clients ability to send and recive email. They have no answer and I currently have clients going on 1.5 weeks with no email service. Again, no one can tech the issue on their end, they give you cut and paste responses and there s no chain of command you can go through to escalate a problem.

I tell you these things being one of IPOWERS oldest reseller customers. I have had enough success to stay with them over the years but have also had several times like this and the honest truth is they rely on the technology too much. When everything is working well, things are fine. The moment there is an issue, of any sort, they completely fall apart.

If you want more info on any of these claims, or written proof in the form of emails let me know.

UPDATE it's now 10:00 AM EST and no word from IPOWER, my dedicated server is still down, they dont know where the Admin is and cant tell me anything about what is going on.....also, my cpanel hosted sites still cannot send mail....going on 2 weeks now.



    We have several hundred domains for our business as part of our marketing and branding strategy.
Reviewer: Rick       02-14-2006
We have several hundred domains for our business as part of our marketing and branding strategy. Over 100 are through iPower because of the low cost. I do not plan on registering any more domains through them as the time and expense of trying to deal with them is not worth it.

Unlike Network Solutions where you can manage all your domains through one account dashboard, iPower gives you a separate username/password for each. You use their Vdeck to log into your control panel for that domain. Don’t try to bookmark the Vdeck link as there is a different one for each domain though the landing pages all look the same. If you want to have full control of your domain you have to send them an email requesting it be unlocked. Plan on sending several emails as it seems to take them a minimum of three tries before they get anything right. They will then send you back another username/password to get into the extended control panel (yet another link). All this means that with one domain registration you have two sets of logins and two links to manage the domain. Multiply that by a few and you need a spreadsheet to keep track of it all.

They want to do everything via email which wouldn’t be so bad if they handled them promptly and efficiently. I sent them an email for one issue and got back a reply on something completely different. This is typical of them. Its like they are in a bizzaro world. Their replies come back in a poorly composed form-letter email. You have to scroll down to a specific space in the email and insert your reply otherwise they ignore it. On a typical issue with them that should have been resolved with one round-trip email it took 11 emails instead before they corrected their error.

They have an online chat also but it is as frustrating as email. No matter what issue you address to them online they always end up telling you to phone their billing or transfer departments. Its totally worthless and more of the same bizzaro world as they ignore your issue and give a non-sequitur reply.

So that leaves phoning them as they last communication option. The several times I tried this over a three week period and during different times of the day I was on hold for an average of 90 minutes before I got a live person. But once you do you might as well be speaking to a robot. It’s as if they are reading from a script. Their reply will be from whatever script they can find that is closest to your issue—more bizzaro world. BEWARE: don’t let them put you on hold for anything because YOU WILL get dumped back into their automated attendant and never hear from the support rep again. If you call back you’re into the same loop again. Nothing ever gets resolved.

The funny thing is that they routinely send you automated emails asking them to rate their service!

I consider it my duty to warn anyone thinking of using them. Do not use them. You will regret it. Their service is shameful and might actually be a scam. Watch your credit card billing carefully and keep track of when domains are due for renewal. If you do use them expect to be abused, expect to get really angry, and expect to get more frustrated than in your worst nightmare—which is what they are.



    I have been with iPowerWeb for over three years and had always had relatively good experiences
Reviewer: Neil Lovell       02-14-2006
I have been with iPowerWeb for over three years and had always had relatively good experiences - maybe because my site is relatively simple and there've been little chances of such a basic site going wrong. Sure, I've had the yearly panic as to whether my subscription has actually been renewed or not (the endless stream of robotic e-mails is very unhelpful and leaves you unsure whether or not your renewal's been confirmed) but other than that everything was ok - until now.

Recently my site was hacked and a malicious script put onto it, so my site was immediately suspended - trying to resolve this issue has been a complete nightmare. Their customer service is ABSOLUTELY APPALLING. The instruction page on my suspended site gave me a number to call... at international rates I don't appreciate being made to wait so long. The conversation went much like this (this is obviously a very condensed version) -

(after 25 minutes of indecipherable 'press 2 for x, press 3 for y' menu instructions)

Me: Hello, my site's been suspended and I've not received any notification or warning from you, can you let me know what's happening?

IPW: I'll find out.

(left on hold for ten minutes)

IPW (finally): It's abuse.

Me: Sorry? What does that mean exactly?

IPW: Abuse.

Me: Yes, I heard you, but I don't understand what you mean by that.

IPW: I can't give you details. You need to send an e-mail to abuse@ipowerweb and they will contact you.

Me: But I've just spent more than twenty minutes on the phone already and I'm calling from London. And I don't know what you mean by abuse.

(Silence for 20 seconds)

Me: Hello?

IPW: Yes.

Me: I was asking if you could tell me what you mean by abuse?

IPW: It's abuse. I can't give you any more information. If you mail abuse@ipowerweb they'll contact you.

Me (losing my temper): Look, I'm your customer. It ought to be me who decides what medium of communication I choose to deal with you on this. I don't want to send an e-mail when I'm already talking to you on the phone.

(More silence)

IPW: You need to send a mail to abuse@ipowerweb.

Me: I'm not getting off the line. I'm your customer and I do actually pay you for the support you're supposed to be giving me. If you can't help, can I speak to someone else please?

IPW: You need to contact the abuse department.

Me: Fine. Can you put me through to them then please?

IPW: No. There's nobody in the abuse department, so you need to mail them.

Me: Can I speak to your supervisor please? If I'm going to mail this abuse department where nobody is, I'd like to have at least a bit more information about why my site's been suspended because maybe I could resolve the issue quicker then?

(Silence)

Me: Hello?

IPW: Hold the line please.

(Silence for about 8 minutes).

IPW: Hello. You have a malicious script on your site so it was suspended.

Me: Sorry I don't understand what that is. Can you explain for me? What is a malicious script?

(Silence)

Me: Hello?

IPW: Yes.

Me: Could you tell me what you mean by malicious script? Because I don't understand exactly what you mean.

IPW: It's malicious script.

Me: You've told me that already. I wanted to know what you mean by it. What a malicious script is.

(Long silence)

IPW: It's like, you know... like bad.

Me: I do understand the meaning of the word malicious. What I was asking you is what you mean by a malicious script and why you're saying there's one on my site.

IPW: I can't give you that information. You need to contact the abuse department.

Me: But you just told me that there isn't anybody there.

IPW: You need to mail them.

Me (now thinking I'm actually going insane): But there isn't anybody there. So who's going to read it if I do?

(TOTAL SILENCE).

Me (trying now to go for the friendly approach out of desperation): Does this mean somebody's hacked into my site? Because when I was uploading some files a couple of days ago the directories in the top level did look as if there were some scripts which I hadn't put in there. I assumed you'd done something your end.

IPW: It could be. I can't say.

Me: But that does seem a bit weird, doesn't it? Could that have anything to do with it?

IPW: Could be.If you mail them they'll know.

Me (now broken): Alright, what was that address again? Abuse@ipowerwebcom?

IPW: Yes.

Me: OK I'll mail them. And they'll be in touch with me, yes?

IPW: Yes.

Me: OK.

IPW: Thank you sir for your co-operation. (Reads off screen standard have a nice day message).

+++++++++++++++++++++++++++++

So I mailed abuse@ipowerweb.com. The automated response I received back told me that I should contact www.contactipower.com.

So I typed the mail out again. The automated response I received back to THAT mail said they couldn't help and I should contact the abuse department.

I'm fast beginning to feel like something out of Samuel Beckett. My site's still down, I can't get to talk to anybody, I'm in an e-mail robot loop which seems to be like infinite death.

IF I COULD GIVE THEM A CUSTOMER SUPPORT SCORE IN MINUS FIGURES I WOULD.



    I registered a new domain + web hosting acct at ipowerweb on Dec 31, 2005
Reviewer: KY       02-14-2006
Hi,

I saw a post related to abusive ipowerweb service on your site. I just had a bad experience with them recently too.

Here is my story:

I registered a new domain + web hosting acct at ipowerweb on Dec 31, 2005 and got the confirmation of purchase and acct set up emails. After the successfully registration, I went further process and progress for my new business such as advertisement and so on. I was so happy with my decision at the very beginning of the year 2006. The webmaster has already been started working on the temporary web space which they provided. After 48 hrs, I found my domain as a spam website when I tried to browse it. I went to chat with their agent and he/she said that it would sometime take more than 48 hrs for the new domain to be sync. Well, so I waited for more. I call their office again yesterday and talked to the agent lead "Chris", he said that the domain was unfortunately taken over by someone else on Jan 01, 2006 even though I was successfully registered it on Dec 31, 2005 on their site. Isn't it too funny and shameful? Were there any normal employee working at that time? Were they leaving it with the automated web script for the new customer on that day? So, I tried to talk to the management and he said no other managers were available at that time. Later he then let me talk to his supervisor named "John". They both put me on hold for long time and awhile later, John came back and told me that he talked to one of the "CEO" of their company and the answer was "sorry - nothing can be done".

I am very upset for their insecure/inaccurate service which I thought was a great and trustful. I sent email to their CEO (named - Tracy) and requested for a direct response to solve this problem. I also think this happen on purpose such as one of their employee resold it or something. If not, I need the reason. I know, I will get my money ($95.40) back in 30 days regardless of this inconvenience but what about the other related expenses that I did for this new business? Why do I have to let this domain name gone to someone else hand?

I chat again with their agent last evening and he said that I would receive a response in two hours. It is more than 24 hours now but no response what so ever. Please think and feel as if you were me. I am so upset.

I found your site as an helper. Please advise me what to do. How do I contact the Better Business Bureau? I this can be a big law suit?

Please advise me

Sincerely,

Ky



    Horrible! Their tech support instead of investigating a problem invests all their efforts to defend from customers.
Reviewer: Alex       02-14-2006
Horrible! Their tech support instead of investigating a problem invests all their efforts to defend from customers. I would rate it as zero or even negative if it would be possible. After they've upgraded PHP from 4.3.11 to 4.4 in Dec 2005 one of my web sites totally crashed. I'm spending hours to correspond with tech support team to find out the problem. First they tried to assure me that the problem is in my scripts which are outdated. I've designed them in PHP 5.0 by the way and they ran in their old environment without any problem. And all they may say now is that "oh, you know, there are different systems - unix, windows etc, different versions, and there might be some incompatibilities blah-blah-blah...". I am just curious - did they ever read even a popular books about what Internet has been designed for?.. I host two web sites with them, the first is hosted for almost two years and during the first year the quality was reasonable for their price and I haven't had any serious problem. Now I am looking for another hosting. I would not advise to anybody to host anything serious with them.



    The Good - Overall up-time is good, customer support does eventually respond to everything.
Reviewer: Rich       02-14-2006
The Good - Overall up-time is good, customer support does eventually respond to everything.

The Bad - It seems like tech support gets a little dumber each year.
Most of my applications require SQL databases, and 2 years ago when I had my first problems, they quickly acknowledged it was a server error (maxed out users), and fixed it quickly. Now when I get the same exact errors, no one seems to know anything.

DO NOT USE IPOWERWEB FOR ANY CRITCAL SQL APPLICATION - PERIOD. You will experience downtime. My webstore was down for 4 days - 100% of the error was the Ipower server configuration.

I have 2 hosting accounts with Ipower, and both have numerous errors on the control panels. Even after several years of reports, none of them have been fixed. Overall, shoddy network administration on their part.



    We've used iPower for many years, and are a reseller. Their prices are excellent, reliability okay, customer service...terrible.
Reviewer: kcs       02-14-2006
We've used iPower for many years, and are a reseller. Their prices are excellent, reliability okay, customer service...terrible.

There is a runardound regarding what is actually going on when their servers die or are blacklisted, and nothing but "we'll get to it ASAP" when a business customer is attempting to learn how much email or business they will be losing with iPower's outages. That email doesn't always get saved to a cache for later transmission is also challenging. A business looks as if it is ignoring customers because emails are bounced back, or no delivery failures are sent at all.

In order for them to survive long term, they will need to seriously overhaul their tech support and customer service.



    My email has been blocked and I have been trying to get ipowerweb to fix it.
Reviewer: cricket       02-14-2006
My email has been blocked and I have been trying to get ipowerweb to fix it. The tech support is abysmal. They keep demanding that I forward the headers to them even though I have told them over and over that I can not send mail. Also, when I try telephoning them the wait is far too long and then I end up with a junior tech who insists that he can help me, until after 30 minutes of trying he acknowledges that I need a senior tech....who is unavailable.

I am VERY unhappy with this host. My email has been down for almost 2 weeks!



    This is the first time I have posted in one of the review forums and it is for good reason.
Reviewer: Bad Experience       02-14-2006
This is the first time I have posted in one of the review forums and it is for good reason. I purchased several domain names through their discount program and only have had problem after problem and no refund as promised -- or even any acknowledgement of my requests for a refund.
Some details of which to be aware before wasting $1 on them:
1. Setting domain nameservers after purchase will take a minimum of 2-3 days since they do not allow the user to do this without requesting a domain unlock & relock via email. Each and every time -- and emails usually answered by autoresponder within minutes first -- and then by a human the next day.
2. Their phone support is the worst. Have used it 4 times -- on hold 15-20 minutes each time and disconnected after 15-20 min in 3 of the 4 times. 4th attempt got customer serv rep who echoed same old "can't help you from" here line received at live suppot." All refers domain nameserver change requests back to the slow email support submission process.
3. Live support -- have used numerous times and never get help but that telephone language directing back to email support.
4. Email support -- 90% automatically generated email responses - the 10% that appear to come from humans are terrible and rarely address problems or questions directly -- and actually refer you back to live support or phone support!!! Have been in this loop for 2+ weeks now on 6 domain names purchased from Ipowerweb..
5. And if you want to sell your domain name? Forget it -- a whole new set of hoops requiring notarizations, mailing personal id, etc to their location for verification of ownership of both parties involved, etc. etc. -- estimate about 1-2 months best case scenarion for that to happen.

After wasting many days trying to change nameservers on several domain names purchased from Ipowerweb, and then get the domains relocked with only a 50% success rate I requested the refunds.

By phone, by email to several email addresses as directed, and by live support. All directed me to fill out the request to their billing dept -- which was done each time as directed and never done -- with no response from anyone at billing - but several emails directing me to call customer support for this request(!).

This has been going on for 2+ weeks now and all I have is a mailbox full of 30-40 auto-responses from Ipowerweb, with each informing me that since they have not heard from me in last 48 hrs, they will assume my problem is resolved(!!!).

THE WORST SO FAR FOR DOMAIN registrations -- and know there are many bad "captive" one to look out for -- Add ipowerweb to the red list.

Cannot even imagine what correcting a hosting problem owuld be like with this customer "support" system that cannot respond in a timely fashion to something as basic as nameserver changes. This usually is allowed with a few user clicks by most other hosting services.

Rating ZERO(0)/5 -- Avoid -- their bargains will waste you $100s in not $1000s in lost time & runaround silliness - their game appears to be to offer cheap domain names regs that require much time and hassle to redirect to nameservers other than ipowerweb's and make it Kafkaesque should one decide in 3-4 months to try to transfer a domain name to another party.

Just terrible experience all the way around. I have sent them some very heated (with no profanity) emails and have yet to have ANY problems fixed or any refund notice given or acknowledged - let alone any refund itself as they advertise 30 days refund policy. Into 4th week now with two other domains and still no reply -- seems quite an easy refund policy if it takes more than 30 days to understand a refund request.

Terrible terrible terrrible.



    I registered and hosted a site www.consolidated-creditbank.com with Ipowerweb about 10 months ago.
Reviewer: CONSOLID       02-14-2006
I registered and hosted a site www.consolidated-creditbank.com with Ipowerweb about 10 months ago. A month after registring it for a client, I recieved a mail from them informing me that the site had been suspended due to misuse (bank fraud). The client was said to have misused it. However, they had not yet paid me for it.
I contacted them and they confirmed it. Seeing this as a serious crime, I reported the client to the Police and I was asked to produce evidence. The client has not paid me because the site was suspended, all evidence to contact Ipowerweb to give me some form of evidence to help me retreave my money has proved futile! The refuse to reply my mails, I spent 1:30 mins of international calls with them from Ghana, but they never gave me any evidence or even close the account and refund the rest of my money. They also refused to change the name so I can sell to someone else.
Their technical/customer support is one of the poorest I have ever seen.
DOnt risk hosting with IPOWERWEB!
If you doubt me, contact me, my address is ds1116@yahoo.com or call me on +233 24 4668 402.
Kallulu.



    Absolutely horrible! Tech support might as well be moved to India because the people they currently have working for them in the US have no clue what they are doing! Horrible support and service.
Reviewer: ipoweruser       02-14-2006
Absolutely horrible! Tech support might as well be moved to India because the people they currently have working for them in the US have no clue what they are doing! Horrible support and service. We use them for domain e-mail hosting and we have constant problems. Support via phone or e-mail is horrible! Do not give your business to this company at any cost. Instead use a quality host like cedant.com (good service/support/good prices).



    I do not know what is going on.
Reviewer: Quaiser       02-14-2006
I do not know what is going on. I have been with Ipowerweb for many years. Even signed up as a reseller. However, I am now having serious problems with my family's account. Suddenly 12/8/05 in the evening, we could not get mail, etc. I logged into the reseller panel and saw that it was suspended. Keep in mind that the reseller panel ALSO showed that the domain and hosting was to expire in 2006 (months away). So, it was not billing. Spent over an hour on Live Support. Resolution: You need to contact the abuse or legal department. Nothing more. After "begging" for more info, I was told that it was suspended for "paypal phishing." Sent email to abuse@ipowerweb.com and legal@ipwerweb.com. Logged into Vdeck later on only to see ALL the email accounts gone. Could not even access the website folders to upload or download files. Got an email from Tech Support telling me that if I promised to remove pages they would reactivate my account. Then got a threatening email from someone name "Raynelle" telling me that I must agree to 3 things:

Dear Sir/Madam,

As you know your account is suspended for paypal spoofing. I will have your account reinstated if you agree to the following terms:

(i) You must agree to remove any and all links, forms etc. having to do with the Paypal spoofing;

(ii) Contact our Support Department and change your account password;

(iii) Agree that if the links are not removed within 24 hours of reinstatement, and/or if we receive another complaint regarding your account we will suspend your site again, you will not be reinstated, and no refund will be issued.

You will not receive a credit for downtime as phishing is a violation of our Terms of Service. Once you agree to these terms, I will reinstate your account.

******

I was livid. I was offended by the accusation. I DID not do any phishing or spoofing and now I had to agree to remove pages I no longer had access to. Each time I tried to create a new email account, it gave an error. Many, many problems and NO resolutions.

Don't know what to do.



    Do not use ipowerweb.com to host your site! Should I use ipowerweb? NO! Ipowerweb is not a good hosting company.
Reviewer: Murts       02-14-2006
Do not use ipowerweb.com to host your site! Should I use ipowerweb? NO! Ipowerweb is not a good hosting company. They have really pushed me around and I have lost a lot of money because of them. They have deleted my site "in error," they have suspended my account "in error" and they never answer service calls. They are too big to handle themselves. Too greedy, not enough staff. Don't bother with this unreliable, sloppy and simply disgusting company!



    ipower has the worst customer service I have ever encountered.
Reviewer: Toan       02-14-2006
ipower has the worst customer service I have ever encountered. I called them numerous times to speak to the domain transfer department. It takes forever to get a hold of someone and when you do talk to them, they just give you the run around, not providing any help at all. If you are thinking of utilizing Ipower, DONT. Steer clear of them and go for someone with better support and service.



    IPower web is the way to go, I have had hosting with them for over two years now and my site has only been down one time.
Reviewer: Adam       02-14-2006
IPower web is the way to go, I have had hosting with them for over two years now and my site has only been down one time. Support is readily available and always leads to a correct answer. I am a reseller of IPower web hosting and I have nothing but positive reviews from my 20 customers. Thanks IPower



    Used to be the best hosting company.
Reviewer: Gene       02-14-2006
Used to be the best hosting company.
Now: Useless customer service. Had to waste hours trying to get some help. Customer assistance personnel don't have a clue what they are talking about.
Advertise nice storage and transfer, but if you are already their customer you will never get their advertized services.
My site was down numerous times, but cust. support did not have a clue why that happened.
As soon as my agreement with them ends I'll switch to the more honest and reliable company.



    I have 3 domains registered and hosted at ipowerweb.
Reviewer: John       02-14-2006
I have 3 domains registered and hosted at ipowerweb. Recently, during the Los Angeles blackout, all three web sites went down, one for hours and hours. Out of curiosity, I checked ipowerwebs advertising. They claim UPS powersupplies and backup diesel generators for absolutely wonderful 24/7 uptime. NOT! I asked a couple of their support people about it and got the equivalent of shrugged shoulders.
I also use each of the POP mailservers that come with these accounts. The mailservers dish up the oddest mailbounce messages at frequent intervals. Often the mail didn't bounce at all. Today I got a bounce message indicating my mail had gone to a scrambled email address, my target address combined with the name of the server at ipowerweb. Somehow their software scrambled the address. There doesn't seem to be any cure for this short of leaving them.
Last week all of my FTP users found that their usernames and passwords didn't work anymore. The only solution was to individually delete and recreate each user. I am afraid that I have to leave ipowerweb. Hope I can find a better site.



    The billing dept is 100% AWOL when it comes to helping you.
Reviewer: Ron D       02-14-2006
DO NOT USE THIS HOST!!!!!!

The billing dept is 100% AWOL when it comes to helping you. I have been trying for a week to reach a person in billing to discuss an upcoming automatic renewal of my account. No one is home. You are either placed on permanent hold or told that their system is down and that they will return your call (don't hold your breath!!). E-mails to IPower are equally ignored. All you receive is an endless chain of replies stating that they will respond shortly (they don't). If you call Sales and they find out you are asking aboutan EXISTING account, you are immediately slammed over to billing (read the avove). Don't let the cute responses by people from IPower (reviews below) fool you. They DO NOT CARE ABOUT YOU ONCE YOU SIGN UP - AVOID THIS HOST LIKE THE PLAGUE!!!!



    Positively the worst host money can buy.
Reviewer: MoLeak       02-14-2006
Positively the worst host money can buy. I got a different answer each time I contacted them for the same problem. What was the kicker for me is when they told me I had exceeded the number of files allowed on my account. I've only used 2 percent of the 3000 megs I'm alloted when my message board quit accepting posts. I was not aware I had to restrict the number of icons I used and in order to get my board back, I had to delete files I had no intention of removing. It's like my space is way less than I'm paying for.

I wouldn't recommend them and as soon as I can, I will move my business to another host.



     Recently I decided to give a different web hosting company a try (MidPhase) to see if, indeed, the grass was greener on the other side.
Reviewer: Scott       02-14-2006
Recently I decided to give a different web hosting company a try (MidPhase) to see if, indeed, the grass was greener on the other side. What transpired was easily one of the worst experiences of my life. Customer service was horrible, and the servers, unreliable. Those idiots couldn't even register my domain name properly! (I kid you not) So I voiced my displeasure on their so called "open forum" (www.midphasetalk.com), only to see my posts (as well as others who had similar negative experiences) completely disappear. How completely dishonest and unprofessional!

This got me thinking back to IPowerWeb and how headache-free my first four years of service was. I am happy to say that I am back in the IPowerWeb fold and I've never been happier. I have read through others posts and I can honestly say that I have not had the same negative experiences as they've had with IPower. When I've needed customer support it has been fast and efficient. I even referred them a new customer (www.teamitec.com).

To those customers who must move their service from IPowerWeb, don't forget to use the benefits of this site! If I was smart enough to do this the first time round, I would have never wound up with MidPhase.



     My experience with iPowerWeb has been great.
Reviewer: Janet       02-14-2006
My experience with iPowerWeb has been great. They have great prices and understand the importance of reliable web hosting. I recommend iPowerWeb to everyone in need of a website.



    Quite simply the worst customer service in the world.
Reviewer: Gwen       02-14-2006
Quite simply the worst customer service in the world. Unauthorized charges to my credit card. Simple requests completely ignored (such as unlocking a domain, changing WHOIS, etc.) And half the time I called them, I got people who didn't understand what business they were in. One woman argued with me for close to an hour, because she couldn't understand how one domain name was my account name, but that I hosted another domain under that account, and that was what I was calling her about. I very nearly lost my domain registration due to that call and due to the fact that their webpage is so unhelpful that there's nowhere on it to renew a domain. Several friends have had similar problems -- we all signed up around the same time, and now we're all leaving en masse. Steer clear of ipowerweb!



    I would like to share with you our dismal experience thus far with ipower.
Reviewer: jschuster       02-14-2006
I would like to share with you our dismal experience thus far with ipower. For two to three weeks, we have attempted to work in good faith with ipower on some very serious issues to our business. Spending very significant executive time, our company attempted to work with ipower relative to dedicated server problems on ipower's part, which resulted in more than 300+ unexpected shut-downs over a short period of time. For example, with respect to 8/8/2005, alone, we experienced 17 unexpected shut-downs alone. What we were told is that ipower would look into it and get back to us. The last time we had that discussion was on the 17th. Yet, no one has gotten back to us, other than a "robo" message presuming everything is fixed unless ipower hears back from us within x amount of hours. Because we are not interacting with the server during those times of unexpected shutdown, the customer relations person at ipower (who simply ended up providing us with nothing but a "link for assistance") recognized hardware issues on ipower's ends. Yet, still, ipower seems to be continuing to shrug off the issue in full, ignoring us and not giving us any proper attention -- attention required for this small company of ours to survive. Imagine our having some 300+ unexpected shutdowns with no attention from ipower had we gone live as yet?!?!? However, the unexpected shutdowns continue. Further, we simply wanted help with ipower with respect to linking up an ip address to our domain name, which we purchased from ipower. Several hours of attempts on our part proved fruitless, resulting in a simple suggestion that we review online literature on the issue. This is not the type of service from ipower that we bargained for. What is so frustrating is the type of benign neglect we are facing. Several times we attempted to escalate the issue. And, several times we were told that ipower would provide to us no point person or named identity to help us stabilize things. Just yesterday, I was left on hold for more than 20 minutes before I simply hung up. So, this is NOT the type of service that I anticipated, based on the reviews of ipower that appear to be out there. Jim Schuster, President, Simpliance.



    They were great when I first signed up, but have gone down hill fast.
Reviewer: Michael       02-14-2006
They were great when I first signed up, but have gone down hill fast. Try calling their phone number and selecting 1 for support. You'll be waiting over an hour. Why do you have to call support? Because my site has had problems since they moved it to another server without notifying me. When they did this my site was down and displaying their "your future website" page. Once I fixed that I noticed all my directory properties had reverted back to the day I set up the site. That's when I noticed my ADMIN password wasn't working...another hour on hold to find out they changed it! It's been weeks of site up and down - many many MySQL access issues and more. I hope this bit of information prevents you from going though what I am right now.

You know, it wouldn't be so bad if they could actually fix something. However, each time you send them an email (because you don't have an hour to sit on hold) they respond back with everything is working fine... ARGHHH!



    WARNING: Do not host your web site with IPOWERWEB if you intend to run a professional business oriented web site.
Reviewer: maggi       02-14-2006
WARNING: Do not host your web site with IPOWERWEB if you intend to run a professional business oriented web site.
Be aware that Ipowerweb may, automatically without further notice or explanation simply suspend your domain, i.e. barring of email accounts, control panel and ftp access to your files and redirect your domain to following suspension notice:
Your account has been suspended. We have sent you an email explaining why. This email should also contain information on how you can unsuspend your account.

.. a notice actually informing your target market and customers that you have somehow intentionally corrupted the Ipowerweb environment or have not cleared your bills with them, etc.

We are a new online advertiser for East Africa and in the midst of a wide scale promotion campaign. We have been running and stress testing the web site since the beginning of this year and officially launched the site in April. Everything was working smoothly until 4 days ago, where we were surprised to find our site redirected to the above mentioned suspension notice. We hadn’t received any notification whatsoever from Ipowerweb and were alerted by complaining customers. Our yearly contract is still running for the next 3 months, nor had we undertaken any updates on the site which were not previously tested on our testing domain also with Ipowerweb. (Note: the testing environment is not suspended..yet under continuous stress test)

We need not say how this suspension message has since affected our business. And there is nothing we are able to do about it. Since 4 days we have relentlessly spent hours to use all communication means available to get hold of the department in charge, we chatted in their online support, spent a fortune on overseas calls only to find ourselves spending an unacceptable time on hold and eventually be told, that the issue has been escalated, we need to be patient, there is no public extension to that department, we need to wait for their response etc. etc.

In the meantime we were able to setup an alternative domain here in Africa (!!) and have requested Ipowerweb’s technical support to redirect our domain to this new domain. The last resort we saw to diminish the damage - we are running a promotion campaign and since days all our visitors get to see is the suspension notice for our domain - and strategically thinking this would now be an issue concerning technical support and not abuse..was to have our account and domain deleted from their server to diminish the damage – (better the site cannot be found than to have a suspension ruining your reputation as web consultants) yet we were told (in an intolerable careless tone), that at this level of suspension, only the abuse department can initiate any changes and we need to wait patiently for their response - and the abuse department is not responding to any requests and escalations nor is it available by any other means of communication.

It is now 11:30 pm, still no response from ‘abuse”, tomorrow we will try to contact them through the US Embassy.

Good Luck to all Ipowerweb customers, they do not know what they do!



     This host has been loyal to me. I have not experience much down time wtih them
Reviewer: Hoang       02-14-2006
This host has been loyal to me. I have not experience much down time wtih them, but it has random hiccups. I have had good email support experiences with them, as they respond within 1 business day.

The only thing I can't stand about this host is the fact that there were limited resourses. When I first joined, I had 500 megs, and for the price, that was expensive. Later they upgraded to 1 gig, and I can to request that my account be updated to the 1 gig. I got that, but later when there was 3 gigs available, they would not upgrade my account at all. Also, with the FTP had problems at times, where my connection would be frequently lost, etc.

I decided to leave this host because of the fact that it costs a lot, and did not provide its worth. I think that better pricing would have done the trick.



    I have had nothing but problems with Ipower.
Reviewer: bover       02-14-2006
I have had nothing but problems with Ipower. I have contacted the BBB and no one from Ipower cares to respond. I don't know what is worse there product or customer support.

They upgraded there email with MASSIVE BUGS. About 6 mos in spell check started working.

Horrible product & experience. I guess that is why there ranking keeps going down!

BEWARE!



    Their support is substandard. I can document at least 8 cases in the last 9 months where Ipowerweb has made an error costing four days of down time.
Reviewer: John       02-14-2006
Their support is substandard. I can document at least 8 cases in the last 9 months where Ipowerweb has made an error costing four days of down time.
In addition using their vdeck interface they dont update to the latest versions of software, their support hold time is over an hour, you get through to a person who cannot speak English they have me on hold for over 77 minutes still no one trying to help me.
I challenge your good rating with this company and can prove my claims with dates times and names and domains



    I have found ipowerweb to be a good web hosting company
Reviewer: Dave       02-14-2006
I have found ipowerweb to be a good web hosting company, yes they have there issues but don't most companies? yes, support on the phone has been slow but when ever I've used email support, most of my issues have been fixed within hours.

The site has only been down once in nearly 3 yrs of use. And to the customers that complained about the features they didn't get but they are giving now to new customers, I just have a question.. if you bought a car and then car company came out with a new car with new options... did they give you the new options on your old car for free?? it doesn't happen.....

When i phoned to renew my account I was asked if i wanted to upgrade to the new space etc...

Like them, recommend them, sticking with him..



    I will never use IPOWERWEB ever again for any project so long as I am in this industry.
Reviewer: Mark       02-14-2006
I will never use IPOWERWEB ever again for any project so long as I am in this industry.

One of my customers, www.digitalstoragesolutions.com, paid for a 2 year subscription and was billed for it. The site went up easily enough. The extras were nice.

About five months into the subscription, the site disappeared.

I contacted tech support.

first contact:

"We're working on it. It will be back up in 3-5 hours"

second contact:

"We're upgrading a server. Give us about 30 minutes."

third contact: (day 4)

"We'll email you a confirmation when it back up. Should be about an hour."

Forth contact: (Day 4, also.)

Ipower: "That account was cancelled about a week, ago."
me: "No it wasn't I've been calling for days wondering why it's not up."
Ipower: "Well, it's cancelled."
me: "who cancelled it?"
Ipower: "the card holder"
me: "I'm the card holder. TRUST ME, NO ONE CANCELLED THE ACCOUNT."
Ipower: "Why would we cancel it for no reason?"
me: "you tell me."
Ipower: *click*

Ipowerweb has demonstrated a complete lack or responsibility and accountability for their actions. The support staff was rude.

I will do my best to steer as many contacts as possible away from their mickey mouse operation.

Their stupidity and lack of responsibility will not go unanswered. This economy doesn't have room in the market for a shop acting like this.

Do yourself a favor and avoid IpowerWeb like the plague.



    I started using IPowerWeb in November 2002, for a radio station website. The site is mainly used for many album and CD reviews, and an archive of past radio programs in Windows Media Format.
Reviewer: Mark2       02-14-2006
I started using IPowerWeb in November 2002, for a radio station website. The site is mainly used for many album and CD reviews, and an archive of past radio programs in Windows Media Format.

Their reliability has been first class. My site has been down only for two days over a 30 month period.

Unfortunately I can't say the same for their customer service. When I initially signed up, I had 200 meg of space with 10 gig of bandwidth every month. They are now offereing 2,000 meg of disc space with much more band width. Even though I have been a loyal customer for over 30 months, they treat me like rubbish in the gutter and flat out refuse to give me their current service offering, due to the fact I resigned up with them only four months ago.

I sent several e-mails stating my concerns, only to be asked to sign up a new account, with another hundred and whatever dollars.

My advice to IPower users is to sign up for a short period, let your account terminate, then resign again. They love to leave you in a hosting time shell. I'm still stuck with my crappy 200 meg and 10 gig. Thanks for nothing. Customer loyalty counts for nothing now-a-days.

I'm thinking of using Bravenet, but have seen no reviews on this host, would love to see some, thanks from the sunny beachs of Sydney Australia.



    Since we transfered our domain to ipowerweb
Reviewer: charley       02-14-2006
Since we transfered our domain to ipowerweb, we have had email problems every month. Their login database would "corrupt". We were told that the only option we have is to delete all the user accounts and set up these account again. Last time this happend was Feb. 15. Less than one month later, it happened again today. The tech support guy asked me to delete all of our user account-again ! I told him we could not afford to loose all the emails. But the guy insists that this the only thing we could do. The guy does not show any sympathy at all. It is an absolutely a horrible experience. I am starting to shop for another hosting service now.



     I have several hosting accounts with iPowerweb but am transferring them one bny one to another host because the camel's back has been broken for years!
Reviewer: Leanne       02-14-2006
I have several hosting accounts with iPowerweb but am transferring them one bny one to another host because the camel's back has been broken for years! The Customer Service is horrendous and has been since I first became a "customer". They are rude and inefficient, if you can even get anyone after close to 30 minutes on hold. Then when you get someone they pass the buck to someone else--they're just horrible.

I would not recommend iPowerweb to anyone. There are way too many other great choices out there--iPowerweb is NOT one of them!



    Waited 1 hour
Reviewer: cresco       02-14-2006
Waited 1 hour to get support over the phone......finaly hung up.



    Customer service readily admits that they do not support add-ons, and the add-ons rarely work as they should.
Reviewer: nh       02-14-2006
Customer service readily admits that they do not support add-ons, and the add-ons rarely work as they should.

Phone support is a long, long wait. Opening a ticket is better if the overseas night staff responds - that is to say if you can understand the broken English.

Was with IPowerWeb for one year and didn't renew - would not recommend them.



    I have to join the chorus of people with a bad customer service experience.
Reviewer: Gary       02-14-2006
I have to join the chorus of people with a bad customer service experience. This used to be a first class service but they have obviously slipped way below par.
My site was down for three days during a renewal phase after I'd already been contacted (at least 10 e-mails) and confimred renewed. When I contacted customer support I was told to contact the transfer department. I left a voice message as no one answered the phone. I sent e-mails for the entire three day period and got nothing but automated 'You will be contacted within 24 hrs' notices.
I've switched and won't be back.



    I have been with Ipowerweb since they started.
Reviewer: Mike       02-14-2006
I have been with Ipowerweb since they started. I had recommended many other people over the years. This past year however, my site has had several problems including being down, ftp site not being accessed due to server problem, my email not working and so on. I have tried to contact them with phone and every time I give up after listening to over 40 minutes of music. My site is on cpanel but majority if not all their help files and instruction is about vDeck. So I can not get instruction or help through on line. Their email response (if they do respond) is several days at least. This last time, my ftp was down and I was on the phone holding for 1 hour 42 minutes (I was determined to talk to someone) and no luck. I had just renewed my account the night before. I decided to give it up and go through sales dept and tell them to hold off on the renewal until the issue is resolved. My total conversation with the sales person was less than 20 seconds. I told him I can not get to tech support to ask questions about my ftp and I do not want to renew if I can not resolve the issue, but before I had the chance to finish the statement, he informed me that he is in sales and not technical support. I told him I realize that but, then again he interrupted me and told me " do you not understand? I am not tech support and.. " so I told him if you are letting me finish what I am going to ask you then cancel my renewal. Without hesitation he said "you are cancelled" and he hung up. I still have a month left on my account but I was not able to get access to my files. I have sent three emails today regarding the problem and nothing yet. I just did not want the renewal and here I am sitting with my web site down, go figure. I am in technical support business myself and have never ever responded to a customer without hearing the entire request and even then reply like this sales person did by the name Arooam or something like that. I will never again mention the name ipower or I will do my best to discourage people from joining them.



     iPowerWeb is very very bad
Reviewer: Tyler       02-14-2006
iPowerWeb is very very bad, i would not go with them ever again because they get you hooked for a year, then they go to the dump, my website has been down for over 36 hours and they expect me not to care, when i asked them to transfer me and all my files over to a new server that was up they said they wont do that, i have to move everything myself. Ipowerweb's customer support does not know what they are doing, all they do is say, call this department, call billing, call tech support, call admin, call someone else. They will never just HELP like they should. If you want your website up and you want good support, dont go with iPowerWeb. The rating sites may say to, but thats only because iPowerWeb pays them sooo much to put up that they are a great host.



    After reviewing many web hosts I selected IPowerWeb
Reviewer: Scott       02-14-2006
After reviewing many web hosts I selected IPowerWeb and paid a year in advance on my credit card. The e-mail confirmation I received stated that they would contact me with 24 hours to complete the installation. 8 days later I was still waiting. I am leaving ImHosted because of horrible customer service and I figure if this company can't even contact a new customer that has just paid a year in advance what will their customer support be like? So I requested a refund. The response was that I would be refunded between 15 and 45 days. I'm not holding my breath.



     Honestly, I have been with ipower for almost two years now and luckily have only had to deal with them on two issues.
Reviewer: Keston       02-14-2006
Honestly, I have been with ipower for almost two years now and luckily have only had to deal with them on two issues.

While overall I was pleased, CUSTOMER SERVICE IS SO BAD that I cannot believe they are a legitimate business. Either they are grossly understaffed or their employees are never at their desks, no matter what time you call. If you have a simple problem DO NOT EXPECT it to get fixed easily. Expect to not speak to anyone for long poeriods of time. When you call support you immediately go into HOLD and you are stuck there for what seems like an eternity, to the point that you really believe they are not open or no one is there. It is really unbelievable that they are a real business. THEN once you finally get ahold of someone, anyone, they immediately put you on hold again for long periods of time while you believe they may be trying to resolve your problem, but then again you are on hold so long that you beleive they forgot about you..... finally if you stay on hold and do not give up by then, they come back only to ask you again what problem you are having. No joke. They are rude and lackidazickly right off the bat. When you have the simplist of questions like "can you tell me what folder you store my website in?" they give you answers like, "I just checked and I logged in fine"... Uh no duh, I can to, but can you tell me what folder ipower stores my website in to set up Dreamweaver, they completely dissappear and then send me an email to email my question to support services. It is really that bad and I am not basing this on just one phone call.

If you do not need support they are fine, but if you need any support what so ever their personell are very inexperienced, rude and you are basically SOL. For this reason I will NOT be renewing my account with them in February. AND while the price is very fair, there are many other hosts with the same prices that can provide more reliable sevice support. THIS IS NOT A RELIABLE HOST PROVIDER.



     The service and support on this provider is about as bad as it gets.
Reviewer: Bert       02-14-2006
The service and support on this provider is about as bad as it gets. I joined the company a year ago and we have had daily trouble all year long. I could have set up and run a new company in the time I spent sitting in their support queues. ****AVOID THEM AT ALL COSTS!!!****



     I made the mistake of signing up for iPower before I visited this site.
Reviewer: John       02-14-2006
I made the mistake of signing up for iPower before I visited this site. Its true folks. They suck. Customer service is the pits. I've been emailing for weeks with a problem, and WHEN THEY RESPOND the responses are almost insultingly automated. Nothing even approaching proactive here. When I threatened to leave they out and out ignored me. What a mistake. All the bull about 24/7 is a lie! They don't answer the phone and they take days to respond to emails (at best). What are the odds they honor their money back guarantee? Pretty slim I fear.



    IPOWER WEB CANCEL YOUR SERVICES IF YOU HAVE TOO MANY VISITORS IN YOUR SITE.
Reviewer: marco       02-14-2006
IPOWER WEB CANCEL YOUR SERVICES IF YOU HAVE TOO MANY VISITORS IN YOUR SITE. THEY DO NOT REFUND YOUR MONEY AND THE COSTUMER SERVICE IS A JOKE. NEVER LISTEN TO YOU, WHEN I CALLED I WAITED OVER 30 MINUTES AND THEY TRANFERED ME TO 4 PEOPLE BEFORE I COULD SPEACK TO SOMEONE, THEN WHE I FINALLY GOT SOMEONE TO HE SIMPLY DIDN'T HELP ME. IF YOU ARE THINKS ABOUT HOSTING WIT IPOWERWEM.COM THINK TWICE!
NOT GOOD.



    poor procedures
Reviewer: Report       02-14-2006
poor procedures, unresponsive, shortage of live people



    During the first year I Was really happy with them.
Reviewer: mangala       02-14-2006
During the first year I Was really happy with them. However since it has gone down. I have nothing positive about them right now. Today my site was down more than an hour, yesterday it was down almost two hours. Customer Service sucks, they never get back to you.



     had constant problems with them from day one. they lost my account information.
Reviewer: netgeek       02-14-2006
had constant problems with them from day one. they lost my account information.. had to stay on the phone for hours to get that fixed.
then they could not keep my server up and running... my website was down atleast 2 or 3 days a week.
they moved my server 3 times.. i had to redo everything...
then finally ... ran into a SOFT LIMIT .. they do offer 1 GIG of HD space but that does not matter.. once you reach your SOFT LIMIT that is it.

Have to WIAT on the PHONE for HOURS to get hold of a SUPPORT person



    I have had a good experience - no complaints
Reviewer: Darrin       02-14-2006
I have had a good experience - no complaints - with one of our sites but the other site has been a nightmare. They've had to reinstall the site on a different server, during which there were 3 days of downtime then more recently (only 1 month after the first big problem) we have now been down for 4 days with very brief flashes of uptime. No explanation has been given - only "please be patient" or "we are working on your problem". If you are conducting business on the site, I would be very, very leary. Of course, it's so cheap and has decent features, but the reality is that we have lost sles equal to 100 times the fees we paid them and in this case it would've been better to pay $100 a month to a company that didn't give us so much downtime. Also - they say the support several shopping cart packages but the reality is, you have to set them all up yourself and they offer no guidance. Since the cart software they provide is free anyway to anybody from the cart provider's websites, this is really a false feature.



    Just switched over to iPowerWeb.
Reviewer: MLampert       02-14-2006
Just switched over to iPowerWeb. Website temporary page setup was easy. I have a HUGE email problem though - set up a spam filter and it has stopped all my incoming email. Worse yet, I cannot delete it. Called Tech Support. First call I was on hold 20 minutes and then disconnected. Second call 20 minutes, spoke to tech who said the spam filters had been removed. Still no email coming through. Called a third time - 20 minutes on hold. Second tech gave me a 'trouble ticket' or 'incident' number and said they would resolve the problem right away. When I asked how long I was told up to 24 hours. Still no email but its only been a couple of hours. I will report back. So far I am NOT impressed. For a company that specializes in web hosting and email... this type of problem should NOT be happening. Anyone else having similar issues?



     I'm no longer a iPowerWeb customer because my needs forced me to move elsewhere.
Reviewer: Gregorian       02-14-2006
I'm no longer a iPowerWeb customer because my needs forced me to move elsewhere. However, I've been with them for 2 full years (2001-2003) and I wasn't disappointed.

Their offer a great package for the price in terms of space, monthly data transfer and features. Speed is good and, according to my some remote measure sites, their uptime never fell beneath 99% throughout the 2 years my site was up with them.

Customer Support, however, is iPowerWeb's "Aquiles Heel". I only had to deal with them twice during my 3-year period. The first time, response was slow (almost a full day) but they got the problem fixed. The second time, they had no idea how to solve my problem so I got no help at all. Fortunately, my 2-year period was coming to an end so I didn't bother to insist and just went elsewhere.

If you don't mind "working" with the support team in order to fix your problems, then iPowerWeb is for you. If you're not the pacient type and want to have your problems fixed NOW, then you may want to think twice before commiting to iPowerWeb.



    As a web designer,after reading all of the reviews online I decided to sign up with IpowerWeb and also become a reseller & affiliate to better service my clients.
Reviewer: Linda       02-14-2006
As a web designer,after reading all of the reviews online I decided to sign up with IpowerWeb and also become a reseller & affiliate to better service my clients. But before subjecting my clients I decided to test the service myself. Am I glad I did!

I canceled my account with 24 hours!!!! All it took was one phone call to tech support requesting some info to change my mind. Tech support is arrogant, rude, unhelpful and will dismiss you at their discretion by hanging up on you!!!!! No way in hell will I subject my clients to this kind of service!!!

I immediately called billing afterwords and canceled my account giving them full details. I was told I would have my refund and CC account credited within 7-10 business days. After 12 business days I called to find out where my refund was to be told it would be 30 days!!! When I sent an email to both billing and reseller support questioning why, I received a response over a week later wanting to know what was wrong even tho I told them in the email. Once again I was told 7-10 days for my refund!!! Here it is a month later, and still, NO REFUND!!!

Beware of this hosting company... they have no clue to what customer service is despite what other reviews might say... They obviously have poor management and communication skills (especially tech support) and questionable business ethics.

Do yourself a favor, sign up elsewhere... LunarPages is one that comes to mind!



    Brilliant
Reviewer: Ainsley Francis       02-16-2006
I have never had a problem with this hosting!!!



    We allow you to create your very own prices and packag
Reviewer: Ainsley Francis   Dhaka    07-08-2006
Ive been with alot of hosts in my younger day\\\'s and eventually worked my way up to multiple server\\\'s at the planet. I keep an account with hostingandserver for backups and domain forwarding and basically just for me to toy with. Ive got the 5 dollar plan with 10 domains. I just wanted to let everyone here know I couldnt expect more from a webhost.
When I first got the account I somehow killed a proccess on my home pc that wasnt allowing me to ftp to the site. Not thinking correctly I thought it was on there end, after me nearly getting rude with them and canceling my account I went out on a limb and rebooted my home machine. Sure enough it was on my end but the entire time they stayed respectful and offered as much help as possible.

Live Support seems like it is always online, the couple support tickets ive created always get a fast response.
If anyone is looking for a low-budget high quality host use hostingandserver. Ive yet to see them drop the ball.



    Ipowerweb is just bad
Reviewer: Anonymous   Texas    06-14-2007
The customer service is horrible, you can send them a email and their system just doesn't work, Ive never seen anything like it. You can call them and they will promise to do this or that and it doesn't happen. They just suck stay away.



    iPowerweb is now the worst. I have moved 30+ sites
Reviewer: Tom M (listcodata@yahoo.com)   Florida    07-17-2007
iPowerWeb used to be a good company. I have been with them for over 7 years. However, now that they have grown so big, their customer service could care less just how bad the service is. I had over 35 or 45 accounts with them at $95 each per year. My relationship ended with them when I asked one of their customer service reps to give me a list of the accounts I had with them. This iPower employee I had the nerve to tell me that it was not his job to keep with my accounts and refused to give me my account information. That\\\'s when I started moving everything away from them. iPowerweb is VERY VERY bad.



    BEWARE of iPowerWeb! You have been warned!
Reviewer: Anonymous       09-22-2007
I host 3 domains with iPowerWeb and had decent service - up until about 6 months ago. Since then they have been absolutely horrible. Email is hit-or-miss. You may have email today, you may not.... Customer service does not exist. I have left over a dozen messages for technical service over the last 2 months. I have not received any response to date. It even says that a customer service representative will contact you within 24 hours if you leave a message. They don\\\'t. I just had a client call me and say that all of the emails they sent me yesterday were returned to them saying they were rejected by our email server. To anyone looking at iPowerWeb - look elsewhere. Don\\\'t say you were not warned! This is being posted on 9/22/07.



    I have been on hold over 1 hour as I write this
Reviewer: Anonymous   Bay Area, Ca    12-30-2007
I have been with ipowerweb for over 7 years and had 6 sites with them.
They don\\\'t like to answer the phone and they never have.
The guy who said they won\\\'t help you with a list of accounts is so right. I had about 25 domain names and they could not give me a list! I went with my own hosting at hostgator and was amazed at fast and helpful they were. I must of called them 20 times the first month, ( I was installing lots of new tools, I never used since before.) Right now I am migrating my last 2 site and I can\\\'t ftp, they changed platforms and the login for the ftp isn\\\'t working! I guess I will hang up now. I hate these guys so much. They charged me for a bunch of domains I transfered and I gave them 90 days notice and it took me and the credit card company 6 months to get it resolved! Well it has been over 1 hour now and I think no one is there.
TYPICAL of ipowerweb.
Hey if you never need anything from them, then go ahead and use them. Good luck!
Writer and website-designer



    I have been on hold over 1 hour as I write this
Reviewer: Anonymous   Bay Area, Ca    12-30-2007
I have been with ipowerweb for over 7 years and had 6 sites with them.
They don\\\'t like to answer the phone and they never have.
The guy who said they won\\\'t help you with a list of accounts is so right. I had about 25 domain names and they could not give me a list! I went with my own hosting at hostgator and was amazed at fast and helpful they were. I must of called them 20 times the first month, ( I was installing lots of new tools, I never used since before.) Right now I am migrating my last 2 site and I can\\\'t ftp, they changed platforms and the login for the ftp isn\\\'t working! I guess I will hang up now. I hate these guys so much. They charged me for a bunch of domains I transfered and I gave them 90 days notice and it took me and the credit card company 6 months to get it resolved! Well it has been over 1 hour now and I think no one is there.
TYPICAL of ipowerweb.
Hey if you never need anything from them, then go ahead and use them. Good luck!
Writer and website-designer



    Constant backend technical glitches
Reviewer: Lance   Oregon    11-10-2007
In the last year our domain has been offline due to technical glitches on the backend 3 times. For some reason their system was saying we were over disk/data quota, when logging into the vdeck it would say we were using 1% of the space and about 10% of the bandwidth. For the most part tech support was on the phone within 10 min. and they fixed the problem within 15 min. Also, last month they deleted our entire domain saying we told them we were moving to another host, BUT WE NEVER SAID THAT! They restored the data, but gave us a different username which along with messed up directory permissions broke our databases. Right now I am on hold because even though I\\\'m using 1% of my mailbox quota all mail is being bounced back w/ a mailbox full error. The estimated wait time? 75 minutes!! We will be moving to another hosting company ASAP, I guess they have the ability to tell the future but not keep a domain running properly.



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