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URL: http://www.hostway.com   Downtime is completely unacceptableReviewer: withheld2 03-01-2006 I have been with Hostway for about 1 year and although better than my last provider, they still leave much to be desired. Start with downtime. My site is routinely unreachable for at least an hour. Tech support: same as a person before said: they change settings all the time and things stop working. (For example, Soft Artisans Fileup stopped working out of the blue a while ago and they an enterprise license for it.) When I call or e-mail I try to be as verbose as possible to speed the solution by but they NEVER completely read the e-mail so I have to repeat myself over the course of, usually, 3 subsequent e-mails. If you have a problem that does not generate an error message, you can pretty much forget getting any help within a week's time frame. Their tech support is usually about 2 steps behind any problems you have to describe. Here is a question... When a first level support guy has no idea how to evaluate a customer problem, how can that person possibly get any valuable answers from higher level support people? Such is Hostway. Good prices but don't run your business from one of their shared plans. Great options - poor customer serviceReviewer: unknown 03-01-2006 I've been a hostway customer for a few years now. In the last 6 months or so their servers and customer service have seemed to change. I find myself (on a weekly basis) having to call them to fix some strange thing they reset on the server (permissions, etc). Then to make matters worse, their outourced customer service keeps me on hold for 30 + minutes and then proceeds to tell me everything is fine. It's not, if it worked yesterday, it should work today. If you're already a customer, I HIGHLY recommend that you never use email customer service. You can put in giant 40pt font 'PLEASE LET ME KNOW WHEN YOU HAVE FIXED MY ERROR' and they still won't tell you.  Was better before the changesReviewer: j053p0 03-01-2006 Was better before the changes  Poor support for nonstandard optionsReviewer: john 03-01-2006 Several years ago, I signed up for a merchant account through Hostway but discontinued it after a year because it was too expensive. I recently found a less expensive service and tried to use with Hostway. I have had a series of problems - first, I learned after I signed up that I needed a more expensive hosting plan. Next, I had a series of problems getting it to work with their service. The worst part happened, however, when I thought I had tested it adequately (they had no instructions for testing), but hadn't and lost several hundred $s in sales I shipped out but never received money for. They first told me they could recover the credit card numbers, then found that a default setting did not retain the credit card #s, so I was out the money. No sympathy or even an apology. With their customer service, I've found I often have to ask the same question several times. Phone calls are more effective than emails, which don't seem to be read with much thoroughness. Hostway drops the ballReviewer: jhjkh 03-01-2006 Hostway drops the ball Hostway is OK if you are a Windows user and sign up for extra services through their siteReviewer: none101 03-01-2006 Hostway is OK if you are a Windows user and sign up for extra services through their site, paying rates that are often higher than elsewhere. Several years ago, I signed up for a merchant account through Hostway. I ended up canceling it after a year because it was too expensive. Recently, I found a less expensive service and tried to start up again. First, I found that I had to sign up for a more expensive hosting program than described on their web page. Next, I had a series of problems getting it set up, often having to contact their tech support several times for the same problem. The worst part came, however, after I thought I had tested the account and it appeared to be working. (They had no instructions for testing.) I lost several hundred $s in income after I shipped product without getting paid. Several of their customer service reps at first told me they could recover the credit card numbers, then they discovered a default setting had prevented the numbers from being stored. No apology or sympathy from Hostway. They just said it was my fault and they were not responsible.  Great Company, bad plansReviewer: Scott 03-01-2006 Great Company, bad plans - by Scott of skarz.com on 28 January 2006: " I have used (and continue to use) Hostway for about 5 years now. In that time my website has been down for maybe 1hr from one downtime experience. Their staff is very helpful most of the time. My only drawback with this company is that their plans are too expensive for what they offer. They need to look at what others are offering an be competitive with that. My ultimate hosting company would be Hostway with plans/prices like Ix Web Hosting. Worst hosting service everReviewer: David 03-01-2006 We were hosting 8 domains with Hostway spending over $1200.00 a year for their service. After 2 years of hosting we had no other choice but to change hosts, because they have the worst technical support, it always took them over a week to resolve a simple issue. Hostway is the worst hosting service we have ever come accross with. hostway doesn\\\'t pay their bills to Cogent CoReviewer: www.xprepairpro.com Florida 08-18-2006 Hostway failed to pay a bill to Cogent Communications in August 2006, which resulted in Cogent null routing 65,000 IP\\\'s handled by hostway. It just happened to get null routed on a friday and Hostway lied to everyone for 6 hours until Cogent finally admitted that the downtime was caused by a failure on hostways part to pay cogent for services. The 6 hour lie caused the entire 65,000 IPs to be down for the entire weekend. My hosting provider (www.kualo.com) worked around the clock to move their entire network range to a new IP range, but we were still down for almost 11 hours because Hostway couldn\\\'t fess up to their own mistake. THANKS HOSTWAY. STAY AWAY FROM HOSTWAY and ask your hosting provider if they use hostway as their BGP upstream provider. otherwise, you will fall victim. Programmer By far the worstReviewer: Dean in Monterey California 07-03-2008 I was very happy with ValueWeb. When Hostway bought them, everything -- everything -- became a nightmare. My servers were down for well over a week. No help. No communication from anyone. Stay away from these people. Web Stuff You Have Been WarnedReviewer: Anonymous 06-05-2008 Do NOT attempt to run a business site with this host. I have never experience worse service from any company. Trouble tickets are ignored, emails not answered, phone is perpetual hold. Site outages run in to multiple days from their mistakes. I WOULDN'T HOST MY DOGS BLOG WITH THEM. Very poor supportReviewer: Anonymous 06-03-2008 I lost 9 domains because they failed to send emails out, I'm sure it is because of all the changes with the registrar. Any time I need to contact them for support it's a roll of the dice if you get a person who is capable or who is not. |
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