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URL: http://www.aplus.net/   HORRIBLE!Reviewer: Anonymous 10-03-2005 I've had a dedicated server with Aplus for about 2 years (I don't know why I've stayed so long) and have had NIGHTMARE support conversations, HUGE billing mistakes, and so many things go wrong it makes me want to cry. Don't go with Aplus.net ever! badReviewer: Anonymous 01-16-2006 I have been with Aplus for months, and their service was okay. untill they started billing extra for support!  Very Good!Reviewer: jonasuk 01-25-2006 I host a technical website since a year back and its never gone down, and bandwidth is great . Doesn\'t allow adult content though (according to TOS), bear this in mind.  Not that goodReviewer: higharboi 01-25-2006 I ordered a domain name on A Plus (www.aplus.net) on the 27th July 2005. During online checkout, I chose to pay with a check. On their confirmation page, there was only the mailing address where I should mail the check, but not how much my total was! It didn\'t mention any other fees. Later on I received an email from A Plus stating I could pay by check, but that I would have to pay an extra $5 processing fee! And once again my total balance was nowhere to be found. I had to call their toll free number to find out my balance. I spoke to someone at their call centre in India, and no offence, but I had a really hard time understanding what he was talking about. I foresaw that I might have a hard time communicating with them if they overcharged in the future. So I requested to cancel my order. Wish me luck... Very Poor!!Reviewer: Anonymous 01-25-2006 I created an account with APlus.net to create a web page for myself. Because of time constraints with school and work, I was unable to use the space. I contacted them when my year was up and told them that I would like to not continue the use of their service because I did not have time to create and maintain a site. Weeks later I was billed the renewal cost for the site. I then spent weeks in phone calls and e-mails trying to get the money refunded to me. That was over a year ago. For the last week or so I started getting e-mail saying that my domain was about to expire and if I didn\'t contact them it would not renew and be cancelled. I just dismissed it as an error on their part. TODAY I received an e-mail saying they renewed the domain. I contacted their tech support and was told I was billed again for the renewal. I told him that I wanted to be refunded and he told me that I would have to call back later to talk to someone else who could help me and that he would put me in the computer as \\ These people are absolutely the worstReviewer: Sid 01-31-2006 These people are absolutely the worst and the most rude hosters I have ever dealt with. I did not want my service anymore so I just let it lapse and figured it would go away, boy was I wrong I have been getting e-mails daily for over a YEAR and A HALF! S Worse tehnical support and customer service I have ever receivedReviewer: Gloria 01-31-2006 Worse tehnical support and customer service I have ever received. Never calls you back after promising to do so. Billing is anyway they like. If you don't like it, they threaten to take your site down. One company I would never recommend Absolutely horrible customer service.Reviewer: Wolf 01-31-2006 Absolutely horrible customer service. When I finally did get a human being, he couldn't speak fluent english and gave me the typical song and dance with regards to the problems I was having. Their control panel was awful and errored on numerous occasion This company is horrible to deal with.Reviewer: Anonymous 01-31-2006 This company is horrible to deal with. My first experience with them was positive and I decided to try them again with disatrous results. The support is terrible and they harrassed my clients for domain transfer even though I specifically told them NO! worst billing and service ever.Reviewer: paul karius 01-31-2006 worst billing and service ever. Every month they got the bill wrong . Spend over 1 hour each month correcting the bill and then the next month the same error would appear. Credit card charges still in dispute. No Support at allReviewer: James Broker 01-31-2006 No Support at all, Will NOT reply to you emails and have tried to bill our credit card for a service we do not have over 12 times and will not stop. We had to cancel our credit card and they still try to bill the card over and over. Will attempt to bill you for services not agreed toReviewer: Robert Philabaum 01-31-2006 Will attempt to bill you for services not agreed to. When you balk at paying for such, they will IMMEDIATELY lock you out AND take your site(s) down. CS and Billing will not respond to attempts to contact. Have filed complaint with BBB. sound badReviewer: daniel johnson 02-12-2006 they sound realy bad no support or any thing,billing you for stuff you havn't had now that takes the monkey I want a refundReviewer: daniel johnson 02-13-2006 Never give your money to this company, its terrible. No support or anything 1/5 If there was a 0 i would choose that! the worst by milesReviewer: George thompson 02-13-2006 loads of downtime and slow account. Although, the support i did recieve was terrible. They didnt have a clue what my problem was. ughReviewer: Anonymous 02-13-2006 i fell into their trap about 6 months ago. With their "great support" We were very angry and humiliated  shut the site downReviewer: quentin cross 02-13-2006 Cant somebody contact the isp to shut it down? Its truely horrible, the people who run it are evil. Very, very poor service.Reviewer: Matt 02-15-2006 Very, very poor service. Constant downtime, poor customer support and poor training. Their servers would crash or be down for hours at a time on a nearly weekly basis. Simply updating our database would often crash their server for a full hour. I do NOT recommend this company at all. I've had a dedicated server with Aplus for about 2 years (I don't know why I've stayed so long) and have had NIGHTMARE support conversationsReviewer: robroy 02-15-2006 I've had a dedicated server with Aplus for about 2 years (I don't know why I've stayed so long) and have had NIGHTMARE support conversations, HUGE billing mistakes, and so many things go wrong it makes me want to cry. Don't go with Aplus.net ever! I've been using them for over a year now from Hungary.Reviewer: Feri 02-15-2006 I've been using them for over a year now from Hungary. No problems at all. Billing is correct, support was always available, quick and professional. Now I'm planning to move a site to them from another provider with huge mysql search demand. I hope it will be all right. I give them a 5/5. Problems with this host include their website interface and, above all, customer support.Reviewer: Trout 02-15-2006 Problems with this host include their website interface and, above all, customer support. The interface is user-unfriendly, does not allow you to block cookies or pop-ups, and is generally slow. Customer service is usually available, but the staff does not seem well trained, the quality of the phone connection is always poor, and the accents of the people on the line are so difficult to understand that I get the strong feeling I'm not talking with someone located in the US. I came to this site looking for a new host after I experienced an e-mail outage for about 24 hours, due to a glitch in the A-Plus subscription renewal process that was never adequately explained to me. This is completely unacceptable; I would not recommend this provider. worst billing and customer supportReviewer: paul 02-15-2006 worst billing and customer support every month they got the billing wrong- would spend voer 1 hour each month correcting the billing on the phone with their customer service. Then the next monthe same error would appear. Credit card charges still in dispute. This is by far THE WORST hosting company I have ever encountered.Reviewer: mickapoo 02-15-2006 This is by far THE WORST hosting company I have ever encountered. I am a web developer who has worked with many different hosts- and aplus.net is a complete disaster. Their control panel is not user-friendly, but beyond that, it's their technical/customer support that is completely useless and unprofessional. I wish I had saved the transcript like some others have done- so I could post it here. They are so rude, it's unbelievable. They have no knowledge of what they are doing, say they are going to email you something, and never send it. I have never been treated more unprofessionally and as rudely as I have by the "live chat" workers at aplus.net. STAY AWAY! My client is switching hosting companies as we speak. They have been nothing but a complete nightmare. However, if you like being treated disrespectfully, they might be the one for you.  I have been very happy with the Aplus hosting.Reviewer: Mike 02-15-2006 I have been very happy with the Aplus hosting. Though my site is rather small, primarily just a family site with photos, they were very helpful when I set up the site. At one point, I had problems getting Frontpage extensions to work on the site. Their folks were very helpful and responded quickly via email. My only complaint would be the lack of MySql in the Solo XR plan that I have. Otherwise, highly recommended. (I have not experienced any downtime or other issues mentioned in other reviews). I have been with Aplus for 2 months and the server has crashed so severely twice that it has caused me to have to perform a full restoreReviewer: Frogbutt 02-15-2006 I have been with Aplus for 2 months and the server has crashed so severely twice that it has caused me to have to perform a full restore, lose all of my data, and they charged me $50 each time to fix their crap! What a joke! I have been hosting my site on various servers since 1995. I have never experienced such garbage in my life! AVOID AT ALL COSTS!!! i left them 4 months agoReviewer: Anonymous 02-16-2006 i was with them for around 3 months. Their servers always crashed and how much downtime. I decided to leave and go to a different host. The best decision i have ever made. INSIDIOUSReviewer: Anonymous Cincinnati, Ohio 08-24-2006 A staff who redefines the bastardization of the English language; coupled with arrogance, poor service, and lack of knowledge. Services with excessive Art Dealer deceptive sales practices, then it gets worseReviewer: Anonymous maine 01-03-2007 aplus has truly proven to be one of the worst companies i have ever done business with. they blatantly lie to get customers to sign on the dotted line. view all the details and the pending class action suit at http://aplus-webhosting.com considering a lawsuitReviewer: Anonymous Virginia, US 01-28-2007 even though I put my domain in an \\ They are the worse and lie to you.Reviewer: Anonymous 01-26-2007 They do not really back up your data unless your plan is closed. Also they lie to everyone about their great service. They will have your site down for days trying to get it fixed/ Three network outages in last three weeksReviewer: John Nagle Silicon Valley 05-21-2007 I lease a dedicated server from aplus.net, and they have some real problems. Three times in the past three weeks there have been network outages or overload conditions that resulted in high packet loss rates, up to 100%. The support people admit they have a problem, but usually try to blame their networking provider. Aplus.net Sucks!!Reviewer: Anonymous 05-28-2007 These guys are terrible, really, really bad service, their customer service is soo bad its laughable. Stay away from them . liarReviewer: Anonymous Canada 06-30-2007 their salesman told me they accepted adult website on Dedicated servers! I get a dedicated server and pre-paid for one years, after 2 months their abuse center close my site and told me that's because adult content on my website! I request some time to transfer my files to another server and refund my money, they didn't give me any time, and told me they don't have refund in dedicated servers! I forward the emails that their sales guy was told me adult sites are OK in aplus dedicated server and they just refund me for 4 months! their support really sucks. they just talk to you when you are going to buy or pay something! Sia horror beyond horrorReviewer: Anonymous USA 07-25-2007 I have shared and dedicated with them. My sales rep told me i was outgrowing my shared service, After slling me a epro pack he put me on dedicated. Thats when the Sh*t hit the fan, They put me in an ADMIN only panel called plesk. Its great for setting up sites but sucks from a webmaster point of view. I am lost in a sea of confusion. And god forbid if i ask. one tech mmanager offered help and then i get a phone call from the VP saying im bothering him. Whem it was him generating the questions. Now they want 150.00 an hour for tech support. So im leaving-im screwed for shared-prepaid. and i can live with that-althought there forums software allows spammers and porno hackers. (atiqueteed software) Folks they do have a point thier not managed servers. they just want your money and to hell with you.Besides most of them dont speak english and are all in bugaria not in the usa. even the managers. For small guys doing small stuff thier great , but grow then your a problem to them. STAY AWAY FROM APLUS-TRY FASTSERVERS.NET THIER WAY MORE EXPENSIVE BUT SEEN TO BE WORTH IT. Know the old saying \\ website builder they were ok and now suckReviewer: Anonymous Ireland 08-11-2007 I have a dedicated server with them... constantly going down over the last few weeks. Just not good enough really Developer I cant tell you how bad APLUS.NET SUCKS!Reviewer: Anonymous Western US 09-24-2007 Their servers go down CONSTANTLY! I have a dedicated server from them. A virus hit the server Thursday and after waiting on hold for several hours, I finally got someone on the phone who barely spoke english. He said \\ you have no idea where you are getting intoReviewer: jayme pereira nunes rio de janeiro, brasil 10-27-2007 i got ripped off as well. stay very away from this guys, the service is horrible!!!! Avoid this scam company or they'll rip you off!Reviewer: Anonymous 04-11-2008 Bad points: Many bad points: (1) this company overcharges, on multiple occasions and I had my card blocked by my bank (2) I gave up some domains and 1 year after they wanted to charge me for renewal (3) despite my reclamations and complaints, I wasn't able to solve the overcharges and the other scams (4) unfriendly staff (5) disorganized company: staff don't know their own rules, everyone says something else, one doesn't know what to believe (6) they put Google ads on hosted sites, which as I know is not permitted by Google (7) very complicated system: payment complicated, complicated accounts, disorganized website Good points: NONE! AVOID THIS SCAM COMPANY! CHECK OUT APLUSDOTNETSUCKS.COMReviewer: Rob (robbycocklin@yahoo.com) 12-11-2007 Check out my website http://www.aplusdotnetsucks.com Worst host of 2007Reviewer: Joe 12-10-2007 They are down for 11 days for me now. Totally rubbish host with no responsibility for client\\\'s business. If you have money with no where to spend, go with Aplus and experience the frustration. Phoenix colo outage - they suck!Reviewer: Anonymous 12-05-2007 Beginning 11/29/2007 they ran into extreme packet loss in their Phoenix facility. Then on Sat 12/1, they decide to move all servers to another facility. 1 week later, endless calss and emails later, and my dedicated server is still down. They wont ven help me move to another hosting company!! Stay away, stay far away Whiners?Reviewer: gboone 11-30-2007 At least the whiners will put their names. Aplus.net has cheapest options. You get what you pay for. Dedicated Server - Sucks, BAD, BAD, BADReviewer: Anonymous United States 11-29-2007 I\\\'ve had a dedicated server with Aplus for 1.5 years. I need to get a new host. They have serious outage problems and they will never tell you. As I write this, my server has been up and down for 3 hours with 25-75% packet loss. How did I find out? By doing my own monitoring. No contacts, not updates, no details, nothing... This has happened 3 times in the last two months. Customer support is terrible. Constant equipment failures too. Don\\\'t be like me. Its the height of the Christmas shopping season and my server is down... Stay away from Aplus.net Webmaster whinersReviewer: Anonymous 11-10-2007 i have 4 dedicated servers and 16 websites currently running with aplus.net and i didn\\\'t have a single issue with them. billing is perfect, their tech support is perfect, and every 2 months i get a call from my account executive asking if i had any problems with it. If that isn\\\'t a great service, what is it? 10/10!! |
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